Effective from 01 January 2025

Welcome to In-Workforce Ltd. These Terms & Conditions set out how we work with clients and deliver services. Please read them carefully. By engaging us, you agree to the terms below.

1. About This Agreement 

These Terms apply to all services provided by In-Workforce Ltd, a company registered in England and Wales. They form part of the contract between you (the “Client”) and us (the “Consultancy”). Any specific terms set out in your signed Contract Form take precedence over these general terms where relevant.

2. What We Provide

We offer advisory, implementation and support services across Workforce Management (WFM), Payroll, and HR platforms including, but not limited to, ADP, Legion, UKG and Workday.

We may provide a combination of strategic consulting, technical delivery, training, documentation or long-term optimisation services as agreed in your Contract Form.

All services are delivered by our experienced team or approved Associates, assigned based on your needs.

3. Working Together

To ensure a successful project, we ask that you:

• Provide accurate and timely information as required

• Give access to relevant systems, data, and team members

• Engage your internal stakeholders to support adoption and delivery

Where delays are caused by missing access or input, we may adjust timeframes or charges accordingly.

4. Fees, Billing & Payment

Unless otherwise agreed:

• Fees are charged based on a day rate or project scope, as outlined in your Contract Form

• Additional costs (e.g. third-party licences or travel) will be agreed in advance

• Invoices are issued monthly in arrears and payable within 30 days

• Late payments may incur interest in line with the Bank of England base rate +4%

VAT will be applied where applicable.

5. Intellectual Property

You retain full rights to any materials or data you provide to us.

We retain ownership of all materials, documents or deliverables we create, but grant you a licence to use them internally as needed for the duration of the contract.

6. Support, SLAs & Change Requests

If included in your agreement, ongoing support will be delivered according to agreed SLAs. We’re flexible with how you contact us via Teams, Zoom, phone, email or your own ticketing system.

Changes to scope or new configuration work can be requested anytime and will be agreed in writing before work begins.

7. Confidentiality & Data Protection

We treat your business information and data as confidential and will not share it with third parties unless required by law or agreed in writing. Any personal data will be handled in accordance with UK GDPR and applicable data protection laws.

8. Ending the Agreement

Either party may end the agreement by giving 4 weeks’ written notice.

Immediate termination may occur if either party materially breaches the contract, becomes insolvent, or fails to meet payment terms after reasonable notice.

Upon termination, we will:

• Invoice for all work completed to date

• Cease all access to shared materials and systems

• Request return or deletion of any confidential information as appropriate

9. Limiting Liability

While we always aim for excellence, our total liability for any claim is limited to £10,000,000. We are not responsible for indirect losses (e.g. lost profits or data) or issues arising from third-party software performance.

10. Legal Stuff

This contract is governed by the laws of England and Wales. Any disputes will be handled through the courts of England and Wales.

Need to Talk?

We’re always happy to clarify anything. If you have questions about these terms, please contact us at info@in-workforce.com.