Professional Services
In-Workforce are committed to your success and it doesn’t end at go live. Whether you’re newly live, mid implementation, or optimising a long-standing system, we’re here to support you at every stage of your workforce technology journey.
From troubleshooting and enhancements to proactive advice and documentation, our Professional Services are designed around what works best for your business and your people.
From day one, you’ll be introduced to your dedicated team of In-Workforce support consultants. We start by reviewing your current setup to ensure we fully understand your systems, challenges and opportunities. From there, we provide hands on assistance with any issues, improvements or training needs that arise, always delivered within agreed SLAs.
We offer flexible communication channels including in person sessions. We’re happy to work with your internal teams, support your end users, or act as an extension of your in-house function, whatever fits your operational model.
Need documentation? Development and delivery of customised training materials, aligned to your specific configuration and team workflows, is also available.
Managed Services
Our consultants embed themselves as part of your in-house team, working closely with your Product Owner and internal stakeholders. We manage day to day system support, new configuration and identify opportunities to streamline processes and improve the user experience.
Pay As You Go
Only need support from time to time? With our Pay As You Go model, you get expert help exactly when you need it. From configuring a new pay rule to resolving an integration issue, we’ll either get started right away or provide a quote before any work begins. Whatever best works for you and your organisation.
Minimum Hours Offering
For regular support with flexibility, our Minimum Hours model guarantees access to our consultants each week. Whether you use the time for training, configuration, reporting, or advice, you have peace of mind knowing expert support is always available when you need it.
Start Your Workforce Journey
